Internet Banking. Why don’t you complete an application for our Online Banking solution today? Application forms are available for download on the home page. In the mean time, you can contact your relationship manager on +44 20 7947 9700
There are a couple of ways to do this. Bank transfers, paying in cash over the counter are some of the ways. Please see our “Operating your account” guide for full details.
We will issue a first cheque book on your current account which will be mailed to you if you live within the UK. As you get to the end of the cheque book, we expect you to send to us the cheque book request form that is attached to your current cheque book. Upon receipt of the cheque book request form, we will send the next cheque book series to you. If you haven’t received your new cheque book though you have sent the request form to us, please contact us immediately on +44 (0)207 947 9700.
Yes, the amount on a cleared cheque will reflect on your account balance and this can be checked over our Online Banking solution. Alternatively, you can speak to one of our customer service advisors on +44 (0) 20 7947 9700. Normally, it takes 3 working days for your cleared funds to reflect on your account with us; however, the bank has up to 6 working days to debit your account if the cheque was returned unpaid by the paying bank.
We are able to make a special presentation for your cheque if you wish. Please speak to a customer service advisor for this service. There is a charge for this service.
As a bank authorised by the Prudential Regulation Authority(PRA) and regulated by the Financial Conduct Authority(FCA) and the Prudential Regulation Authority(PRA) in the UK, we are required under the various anti money laundering legislations to undertake the following:
If you submitted an application for opening an account through one of the GTBank subsidiaries and we (GTBank UK) have not met with you, you will not be able to undertake any transactions on your account, apart from a limited deposit, until we have had a face to face meeting with you. This meeting will either take place in our Lagos Liaison Office (address will be stated in our account opening letter that will be sent to you) or at our UK office when you are in the UK
To open an account, please download the account opening forms from our website at www.gtbankuk.com complete and submit it along with the required documents to our office at 10 Great Castle Street London, W1W 8LP. Should you require further information, please contact us on +44 (0) 20 7947 9700 or send an email to [email protected].
You can also send a completed account opening form along with certified true copies of the required documents to our office in London by post to the address above.
Please do not send original documents as Guaranty Trust Bank (UK) Limited will not be liable for the loss of and/or damage of any original documents sent to us by post. All the documents required to open a GTBank Account are listed in the account opening form.
A Direct Debit is an instruction by you to us to allow an organisation to collect regular payments from your account, such as your gas or electricity bills. Direct Debits may be for fixed or variable amounts.
To arrange a new Direct Debit, you will need to sign a Direct Debit instruction provided by the organisation that you would like to pay
You can make payments and transfers out of your account over our Online Banking solution. Cash withdrawals can also be made using our MasterCard debit cards which are accepted at over 1.4 million ATMs in over 251 countries around the world. Alternatively, you can withdraw cash (up to the limit of £5,000 or its equivalent over a 30 days rolling period) or make payments and transfers in person at our office or by completing a funds transfer form provided you have completed a fax/email indemnity document.
We are open to customers from 9.00 am to 5.00 pm on Monday to Fridays, excluding bank holidays. Our Banking Hall is open from 9:00am to 4:00pm Mondays to Fridays excluding Bank Holidays.
Yes. By giving a transfer instruction to your domicile subsidiary, you can access funds from the UK through your GTBank UK account.
Yes. However the money can only be accessed by transferring it into a domiciliary account already opened in GTBank Nigeria or into a domiciliary account with another bank in Nigeria. You can also access your account balances over our Online Banking solution from any part of the world. You will need to sign up for this service if you haven’t and will need internet connection to do this
Under the UK regulatory regime, GTBank UK is not a branch but a fully owned subsidiary of GTBank Nigeria Plc
Our office is located at 10 Great Castle Street London, W1W 8LP. For directions or further information, please contact us on +44 (0) 20 7947 9700 or click on our locate us page
We work out the interest on the exact amount that is in your account at the close of business every day (this does not include any cheques not yet cleared). We add interest to your account every month.
As a subsidiary, we have a separate independent board and management from GTB Nigeria Plc. We are also a UK incorporated company and subject to all UK Laws and regulations. This, therefore, means that due to the difference in regulatory requirements, there will be some noticeable differences in accounts terms and conditions, account opening requirements and services that we can provide. However, what will not change is our renowned attention to detail, excellent customer service and innovativeness.
Your eligible deposits with Guaranty Trust Bank (UK) Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered.
Please click on the FSCS leaflet below for further information or visit www.fscs.org.uk
No. Please visit our group website at www.gtbank.com and navigate to the relevant GTBank subsidiary. You should be able to download the required account opening forms and mail it to the relevant GTBank office.
CoP is a name checking service for UK-based payments implemented by banks to ensure that when you make a payment, the name of the account holder matches the name you have entered. This helps to avoid misdirected payments and to combat fraud by alerting you if the name you have entered does not match the account name held by the recipient’s bank.
CoP is available, 24/7, for all our personal and business customers who are making and receiving payments in the UK. Our customers will automatically see CoP across our banking platforms when setting up a new payment, so there is nothing extra to do.
CoP has been seamlessly integrated into our payment processes and will be started when you enter the payment details into your online or mobile banking service.
These details are the name of the person or business you wish to pay, the sort code and account number of the account, plus whether the account is a personal or business account (This may or may not be different from their trading name). You may also be asked to input secondary reference details for some types of account.
After submitting these details, the CoP process will perform an immediate name check against the payee’s account. You will receive one of the following responses:
This response will guide your next steps and help ensure the security of your transaction.
In all cases of a no match response, we recommend that you do not proceed with the payment without first confirming with the payee that the details are indeed correct.
If someone is paying you, you should provide them, along with your account number and sort code, your name as it’s recorded on your account, which will likely be your first name followed by your family name. Your account name may also be different to how your name appears on your debit/credit card which may just hold your initials. Please remember that we will be comparing the details presented to your formal account record and so any other names that you may be known as such as nicknames, trading names etc may not be matched. If you are unsure of the detail to use, please contact us and we will be happy to confirm the details for you.
If you are making a payment to an individual or a business, you will need to enter the name as it appears on their account. We recommend that you confirm the detail to be used with the person or firm you wish to make a payment to.
Bulk payments can be processed using the Business Internet Banking (BIB) platform and Bulk checks of multiple payees are out of scope and not included in the version of the system. This functionality will be added to the system in the future and communication will be sent out to customers that can process bulk payments.
No, GTBank UK does not provide an option to opt out of the Confirmation of Payee service. We are confident that the service is a safe and essential service that helps to make payments safer avoiding payments being sent to the wrong account. We are happy to discuss any concerns that you may have.
Personal Accounts
Mandatory | Optional | Other Comments | Sample | |
Individual | First Name Last Name | Middle Name |
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Joint Accounts Option 1
Mandatory | Optional | Other Comments | Sample | |
Using details of each account party | First Name Last Name | Middle Name |
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Joint Accounts Option 2
Mandatory | Optional | Other Comments | Sample | |
Using the joint details | Joint Name | Middle Name |
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Business Accounts
Mandatory | Optional | Other Comments | Sample | |
Corporate Account | Full Business Name | Additional business descriptors as a suffix (e.g. Ltd, Plc) |
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Business Accounts with multiple Business Names on the Account Level
Mandatory | Optional |
| Sample | |
Corporates with multiple Business name lines on account level | Full Business Name on the specific account level | Additional business descriptors as a suffix (e.g. Ltd, Plc) |
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Please visit Pay UK CoP FAQ