What is a cookie?

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Cookies are useful because they allow a website to recognize a user’s device. They are not executable codes nor are they spyware or viruses.

Like most other websites, Guaranty Trust Bank UK uses “cookies” to enhance your experience on the web and to improve our site.

When you visit our website we use a third party service, to collect standard internet log information (such as IP address and type of browser being used) and details of visitor behavior patterns. We do this to allow us to keep track of the number of visitors to the various parts of the website and understand how our website is used. We do not use cookies to track your use of the internet after exiting our site, make any attempt to find out the identities or nature of those visiting our websites, nor do we store any personal information in them that others could read and understand. But safeguard your privacy when you’re browsing our website.

Types of Cookies and how we use them

  • Session Cookies: Some cookies are deleted or expire when you end the session (leave the site or close your browser). Session cookies are used to store certain information while you use the site that makes navigation and your experience on our site easier and more convenient.
  • Persistent Cookies: cookies that remain on your device until they expire or you delete them from your cache. They are used to store preferences so that the website can remember your choices the next time you access the site. They are used to provide a more customized experience to you whenever you access our website.

We use cookies for the following:

  • Compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • Ensure your security and privacy when in our secure sites;
  • Give you a better online experience and track website performance;
  • Temporarily store input information in our calculators, tools, illustrations and demonstrations.

Cookie categories

The main categories of cookies in use are; first and third- party cookies:

Whether a cookie is a first or third-party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third-party cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. Check the relevant third-party website for more information on their use of cookies. These cookies are likely to be analytical/performance cookies or targeting cookies.

  • Google Analytics: We use google analytics to understand better how users interact with our site so as track the performance, flow/movement by users of our site and provide inputs to further improve user experience.

Cookies in emails

In addition to the cookies we use on our website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened an email and how you have interacted with it. Cookies may also be set if you click on any link within the email. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

Managing your Cookie Preference

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. You may refuse to accept cookies by amending your cookie preferences for this website or any other websites, through your browser settings. Your browser’s ‘help’ function will tell you how to do this. If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies. Visit http://www.allaboutcookies.org/manage-cookies/stop-cookies- installed.html to see this.

However, you should note that some cookies are essential. Please remember that cookies are often used to enable and improve certain functions on our website and disabling them may result in some functions or services not functioning properly. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on to our Internet Banking service.

Keeping Your Personal Information Safe

  • Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognize who you are and provide certain content to you.
  • The cookies we use cannot read or search your computer or mobile device to obtain information about you or your family, or read any material kept on your device.

Updates of this Policy

We may update this policy from time to time. Kindly review this policy from time to time to ensure that you have up-to-date information.

How to contact us

Telephone: +44 207 947 9764

Email: dpo@gtbankuk.com