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Personal Internet Banking

Features of Personal Internet Banking

  • Access to your qualifying accounts 24/7 (subject to planned maintenance periods)  

Even when the banking doors are closed and there is no one to attend to your phone call, access to your qualifying accounts is still there

  • View your qualifying account balances & track your transactions

When you know exactly how much you have in your qualifying accounts, it’s a lot easier to keep tabs on your finances.

  • Make transfers between eligible qualifying accounts

Transfer money between your accounts of the same currency as long as they are listed on Internet Banking

  • Make payments to friends & organisations

Move money to your friends and family whether they have accounts with GTBank UK or other banks within the UK. Paying those bills cannot be easier with Internet Banking. Payments are usually processed by Faster Payments but we also allow you to make payments by CHAPS online!

  • Make international payments to most countries in the world

Easily pass us an instruction to make your cross border payments in qualifying currencies. This service is available via internet banking and operates on most weekdays (cut off time 3.00pm)

  • Generate online account statements

Generate statements for your qualifying accounts for any period of your choice. We place no limits on how far back you can go.

  • Manage personal details

Without putting a call through to us or coming to the banking hall, you can update your details easily without hassles as long as you are a UK resident. Non UK residents are only able to update email addresses and telephone numbers.

  • Mobile friendly                                                              

You now have a familiar but easy interface to conduct Internet Banking on the go with your mobile devices.

  • Send us secure messages

Send us secure messages from within Internet Banking and we will know it is from you

  • Extended security features

Our online login process seeks to prevent unauthorised access because we take the security of your accounts very seriously

Security Features of Personal Internet Banking

  • Enhanced log in process

We have now made the login process to internet banking easier and yet more secure. We have introduced 2-factor authentication, that is what you know and what you have i.e. security token; and you are now able to specify a User ID of your choice

  • Auto log off

When you log in to our online banking, the system will constantly monitor what you do and log you off if it senses you’re inactive. This helps you stay protected if other people can access your computer.

  • Temporarily disabling your online access

We will temporarily disable your account if we notice too many failed attempts to log in to your acount. There should be few worries about this feature preventing you from accessing your account again – all you need is a phone call to us.

  • Extended validation certificates

When you are visiting a secure encrypted website, the website address will always begin with ”https://” and there will be a padlock symbol displayed somewhere within the web browser.

If you are using Internet Explorer 7 or above, when you visit our secure banking website you will see that the address bar turns green. In addition to the right of the address bar, a padlock symbol and our registered company name [Guaranty Trust Bank (UK) Ltd [GB]] are displayed

Protecting yourself and your PC

  • Keep your login details safe

Your security tokens and login details are the keys to your online access. Never write them down, give them to anyone else or include them in an e-mail. Remember that protecting your security details is your responsibility.

  • Phishing and fraudulent websites

Fraudsters create authentic looking, but false or “spoof” websites. Their purpose is to trick customers to enter their security  information onto fake but usually identical sites to the original site. Always look at the address bar to confirm that our name is always displayed on your browser in the following format: Guaranty Trust Bank (UK) Ltd GB.

  • Phishing and scam emails

Fraudsters create authentic looking, but false emails. Their purpose is to deceive individuals into responding so that the senders can use information obtained to fraudulently obtain your money. Some of these scam emails take the form of offering you something, such as a large sum of money while others contain links to sites where your personal details are asked. The catch is that they want access to your account

GTBank UK will never send letters or emails asking for your personal details. If you receive such, forward it to

  • Anti-virus & anti-spyware software; personal firewalls

It is advisable to install anti-virus and anti-spyware software on your system. It will increase your protection against criminals, hackers & fraudsters.

It is also important to update your anti-virus and anti-spyware software as frequently as possible. This is to protect against criminals who exploit software bugs in older versions of the anti-virus software to enable them to infect computers.