GTUK MyCard: Our dedicated card management app

Guaranty Trust Bank (UK) Limited is pleased to offer its customers the GTUK MyCard app. A secure self-service channel that allows you to manage your debit card(s) anytime, anywhere. The app helps you stay in control of your debit card. The app is free of charge and is available to download from the apple app and Google Play stores.

What you will be able to do….

  • Check your debit card balance, including available to spend
  • View latest transactions listed chronologically
  • Retrieve your debit card PIN
  • Activate your debit card
  • Apply temporary block on your card
  • Block online transactions
  • Block Mail and Telephone Order
  • Regional Block

Who can use the GTUK MyCard app?

  • You must be an individual or joint account holder, and
  • You must have registered for our Personal Internet Banking platform.

Download and install the app

The app works on Android 6.0.0 or above and iOS 9.0 or above (we update these regularly). You will need to download the app to your phone. Search for ‘GTUK MyCard’ in Apple’s App Store or the Google Play Store and download it. Do not download it from anywhere else.

App Activation

Once you have downloaded or installed the App successfully, you must activate the app by following the steps below:

Step 1: Date of Birth (DOB): Enter your date of birth using the date picker by scrolling the month, date and year.

Step 2: Mobile Phone Number: Please enter your mobile phone number as registered with us and tap on “next”. Make sure that your phone number is up to date with us. If it is not, please call us on +44 20 7947 9700.

Note: The default country code on the mobile phone number screen is +44. Please change it to your respective country code if other than the UK.

Step 3A: Terms & Conditions and Privacy Policy: If the date of birth and mobile phone number provided by you is correct, the App will require you to accept the terms and conditions and privacy policy.

Step 3B: New Customer Screen: If the date of birth or mobile phone number provided by you is incorrect, you will be directed to the New Customer screen.

Step 4: Reference Verification: Once you accept the terms & conditions and privacy policy, the app will launch the Reference Verification screen, where you will be presented with a two-word code. Please follow the steps below to get your reference verified:

  • Call +44 20 7947 9701 and select option 1
  • A customer services agent will take you through the verification process.

Step 5A: Activation Code (SMS): If your reference is verified successfully, you will receive a text message with an eight-digit activation code. Please enter this code on the activation code screen.

Step 5B: Activation Code (Email): If you do not receive the SMS, please tap on the “Resend Activation Code” button on the screen. This will send the activation code to your registered email address. Please enter this code on the activation code screen.

Step 6A: Personal Code: You will now be required to set a personal code of your choice for subsequent logins to the app.

Step 6B: Biometric Authentication Option: If you have an Android phone with face recognition or fingerprint reading capability, the App will ask you to set this as one of the options to login to the App. If you have an Apple phone, use the settings menu in the app if you wish to change your authentication method from personal code to Face ID or Touch ID if your Apple phone supports such capabilities.

Your App is now successfully activated.

 

Contact Us

To activate your GTUK MyCard app, or for other app-related enquiries, call us on +44 20 7947 9701 and choose option 1 (available 24 hours a day).

If you need to update your phone number, or any other details, call us on +44 20 7947 9701 and select option 4 (available 9am to 5pm Monday to Friday except UK bank holidays).

If your card is lost or stolen, please call us as soon as possible on +44 20 7974 9701 and choose option 2 (available 24 hours a day).

Please contact the Customer Services team on +44 20 7947 9700, send them an email at customerservice@gtbankuk.com  or contact your relationship manager if you have any questions.

Please note: we will never ask you to provide personal details such as your password or PINs through email services.