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Token Security
Personal Internet Banking

Instructions

(This is a step by step guide on how to use security tokens)

The Security Token is an authentication device that helps in protecting you from internet banking frauds. GTBank UK aims to provide a secured payments platform to its customers by introducing two-factor authentication. Two-factor authentication means you are required to present two factors:

1) Password or PIN (something the user knows)

2) Security Token ( something that the user has or possesses) This guide will further describe the usage of a security token to protect oneself from internet banking frauds. How to Use a Security Token

1) New PIN: When setting up your PIN, Press the OK button to create a new PIN. Think of a 6-digit number and input it to your security token.

2) PIN Confirm: Once you have inputted a 6-digit number into your security token, it will prompt you to confirm the PIN entered. Re-enter the PIN into the security token.

3) New PIN CONF: You have set up your PIN successfully. Now you can use your security token to generate login code for internet banking login.

4) Turn on Security Token:
Press and hold on the OK button to turn on your token

5) Enter PIN: Enter Your PIN and press the OK button.

6) Generate Login Code:
A correct PIN will display a -GtbAnK- welcome screen. Then Press the Login or 1 button to generate a login code.

7) Login Code:
Enter the Login code generated by your token on internet banking screen and click on continue to access your internet banking account.

8) Fail PIN: Security token provides you 5 attempts to enter a correct PIN.

a) FAIL 1: If you enter a wrong PIN, security token screen will display FAIL 1, press the OK button to re-enter your PIN.

b) FAIL 2: If you enter a wrong PIN for the 2nd consecutive time, security token screen will display FAIL 2, press the OK button to re-enter your PIN.

c) FAIL 3: If you enter a wrong PIN for the 3rd consecutive time, security token screen will display FAIL 3, press the OK button to re-enter your PIN

d) FAIL 4: If you enter a wrong PIN for the 4nd consecutive time, security token screen will display FAIL 4, press the OK button to re-enter your PIN

e) FAIL 5: If you enter a wrong PIN for the 5th consecutive time, security token screen will display FAIL 5. After the 5th consecutive incorrect attempt, the token will get locked.

9) Lock PIN: A locked token will display a seven digit code whenever it is turned on. To Unlock your Token, you have to call us at (provide phone number). Our executive will ask you some security questions and then will provide you a PIN reset code. Enter the PIN reset code in your token and reset a new six digit PIN.

10) Battery:
a) batt 2
b) batt 1
c) batt 0

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For comments, complaints and enquiries on our Online Banking Service, kindly contact us in any of the following ways:

Visit our website at www.gtbankuk.com and leave us a message using the button
Call us on +44 (0) 207 947 9700 Mondays to Fridays except bank holidays between 9am and 5pm British Time
Email us at customerservices@gtbankuk.com