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Can I access funds from my accounts held at other GTBank subsidiaries from GTBank UK?
Yes. By giving a transfer instruction to your domicile subsidiary, you can access funds from the UK through your GTBank UK account.
How can I take money out?
You can make payments and transfers out of your account over our Online Banking solution. Cash withdrawals can also be made using our MasterCard debit cards which are accepted at over 1.4 million ATMs in over 251 countries around the world. Alternatively, you can withdraw cash or make payments and transfers in person at our office or by completing a funds transfer form provided you have completed a fax/email indemnity document.
Can I pay money into my GTBank UK account and access it in Nigeria?
Yes. However the money can only be accessed by transferring it into a domiciliary account already opened in GTBank Nigeria or into a domiciliary account with another bank in Nigeria. You can also access your account balances over our Online Banking solution from any part of the world. You will need to sign up for this service if you haven’t and will need internet connection to do this.
Is GTBank UK a “branch”?
Under the UK regulatory regime, GTBank UK is not a branch but a fully owned subsidiary of GTBank Nigeria Plc
How can I keep track of my account?
Internet Banking. Why don’t you complete an application for our Online Banking solution today? Application forms are available for download on the home page. In the mean time, you can contact your relationship manager on +44 20 7947 9700
How can I pay money in?
There are a couple of ways to do this. Bank transfers, paying in cash over the counter are some of the ways. Please see our “Operating your account” guide for full details.
Is there any way to make sure a cheque has cleared?
Yes, the amount on a cleared cheque will reflect on your account balance and this can be checked over our Online Banking solution. Alternatively, you can speak to one of our customer service advisors on +44 (0) 20 7947 9700. Normally, it takes 5 working days for your cleared funds to reflect on your account with us.
We are able to make a special presentation for your cheque if you wish. Please speak to a customer service advisor for this service. There is a charge for this service.
What are your KYC procedures?
As a bank authorised by the Prudential Regulation Authority(PRA) and regulated by the Financial Conduct Authority(FCA) and the Prudential Regulation Authority(PRA) in the UK, we are required under the various anti money laundering legislations to undertake the following:
- Verify your identity – Please see your account opening forms for the documents we will require to do this;
- Ask and obtain evidence of your source of funds through asking a number of questions including but not limited to the following:
- Did you declare the money at the UK port of entry? Under UK laws you are required to declare amounts of 10,000 Euros and above (or currency equivalent) at the port of entry (if you are a non UK resident);
- Evidence of source of funds e.g. evidence of BT/or PTA, receipt from a Bureau De Change etc (for non UK residents, company accounts, bank statements etc)
If you submitted an application for opening an account through one of the GTBank subsidiaries and we (GTBank UK) have not met with you, you will not be able to undertake any transactions on your account, apart from a limited deposit, until we have had a face to face meeting with you. This meeting will either take place in our Lagos Liaison Office (address will be stated in our account opening letter that will be sent to you) or at our UK office when you are in the UK.
How do I apply for an account?
To open an account, please download the account opening forms from our website at www.gtbankuk.com complete and submit it along with the required documents to our office at 62, Margaret Street, London W1W 8TF. Should you require further information, please contact us on +44 (0) 20 7947 9700 or send an email to firstname.lastname@example.org.
You can also send a completed account opening form along with certified true copies of the required documents to our office in London by post to the address above.
Please do not send original documents as Guaranty Trust Bank (UK) Limited will not be liable for the loss of and/or damage of any original documents sent to us by post. All the documents required to open a GTBank Account are listed in the account opening form
When do you open to customers?
We are open to customers from 9.00 am to 5.00 pm on Monday to Fridays, excluding bank holidays
Where is your nearest branch?
Our office is located at 62, Margaret Street, London W1W 8TF. For directions or further information, please contact us on +44 (0) 20 7947 9700 or click on our locate us page
Are my deposits covered by the Financial Services Compensation Scheme?
Your eligible deposits with Guaranty Trust Bank (UK) Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered.
Please click on the FSCS leaflet below for further information or visit www.fscs.org.uk
When do you pay interest on my savings account?
We work out the interest on the exact amount that is in your account at the close of business every day (this does not include any cheques not yet cleared). We add interest to your account every month.
Can I open an account with the other GTBank subsidiaries from your UK office?
No. Please visit our group website at www.gtbank.com and navigate to the relevant GTBank subsidiary. You should be able to download the required account opening forms and mail it to the relevant GTBank office.
What is a Direct Debit and how can I set up one?
A Direct Debit is an instruction by you to us to allow an organisation to collect regular payments from your account, such as your gas or electricity bills. Direct Debits may be for fixed or variable amounts.
To arrange a new Direct Debit, you will need to sign a Direct Debit instruction provided by the organisation that you would like to pay
What is the difference between us (as a Subsidiary in UK) and our Parent, Guaranty Trust Bank Plc?
As a subsidiary, we have a separate independent board and management from GTB Nigeria Plc. We are also a UK incorporated company and subject to all UK Laws and regulations. This, therefore, means that due to the difference in regulatory requirements, there will be some noticeable differences in accounts terms and conditions, account opening requirements and services that we can provide. However, what will not change is our renowned attention to detail, excellent customer service and innovativeness.